Artwork
Camera-ready artwork is required. Preferred artwork file format would be an Illustrator vector .eps file with all text and graphics converted to outlines. This file format is created in the highest resolution to give you the best, sharpest imprint possible.
All multi-color artwork should be color separated by layer. If an exact PMS match is needed, please include the PMS # in the file.
Camera ready art IS NOT faxed copies, letterhead, business cards, photocopies, hand sketches, imprinted merchandise, or any other artwork which needs to be touched up, color separated, or made one color. NO GIF, JPG , CGM , BMP, WMF, PUB, DOC, WEB IMAGES OR PICT FILES!! These files are extremely low resolution and do not make a good imprint.
If you do not have access to camera-ready art; please let us know. Our art department can typeset simple text for you free of charge. And, if you are needing actual graphic or logo recreation into vector .eps format our skilled graphic artist can redraw it for you for a nominal charge. All artwork recreation is quoted depending on complexity on the artwork, and how quickly you need the art completed for your job.
Cancellation Policy
Once an order acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. Cancellations must be made in writing. If you cancel prior to receiving your art proof there will be a minimum charge of $50.00 to cover order entry and artwork preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed orders and costs incurred will be the responsibility of the customer.
Overrun/Underrun Policy
Due to the manufacturing production process, there are times when orders are shipped with an overage or shortage of products in the shipment. These are called overruns or underruns.
This amount can be up to 10% over or under the quantity ordered. You will be credited or billed accordingly for the exact amount that shipped.
Placing an Order
To place an order via our website simply follow the illustrated instructions below, otherwise you may send a purchase order via email or fax. Make sure you include your contact information should we have any questions regarding your order.
We can also accept phone orders. You will be required to provide written approval of the order acknowledgment.
Pricing
Prices listed include a 1 color; 1 location imprint unless otherwise stated. If you are interested in a multi-color or multi location imprint, and pricing is not listed please contact us for a quote on the additional charges.
Prices listed do not include shipping costs or taxes.
All shipping costs are additional. All of our products are shipped FOB from their respective manufacturers. All orders are shipped UPS Ground unless another method is requested and approved to meet a required in-hands date. You may provide a freight account # if you would prefer to be billed directly for the freight.
Tax will be applied to all orders delivered within Alabama unless a reseller certificate is provided. Tax due on orders delivered outside of Alabama is the sole responsibility of the receiver.
Production Time
Production time on products varies according to the product. The average production time for an order is 10-15 working days from receipt of art approval and payment. Please allow extra time if your artwork requires re-creation. Very large orders may also require additional production time. Production time does not include shipping. Transit time is additional. Holidays and weekends are not considered working days.
Rush Orders
Should you need an order quickly we do offer a selection of items that can be produced under standard production time. Rush Orders may require an additional charge and expedited shipping. All Rush Orders require camera ready artwork as the art proof will be waived.
Setup/Screen Charge
Set up charges or screen charges are the manufacturer's cost of making the screen that applies the ink to your product. This cost is generally applied the first time you order a product. If you order multiple products, you would still have the screen or set up charge for each product, as often times each product is produced by a different manufacturer. You may be required to pay a reorder setup in some instances.
Shipping Delays
Plan B Marketing, LLC will not be held accountable for delays occasioned by acts of God, strikes, terrorist attacks or other circumstances we do not have direct control over such as equipment failure, US Customs or freight carrier delays.
Trademark Useage
Any logo or trademark on our website is only intended to show the products ability to convey advertising on them but is never intended to imply that Plan B Marketing, LLC endorses the company whose logo is shown or that the imprint was designed by our company.
Plan B Marketing, LLC customers must warrant to our company that they have the unrestricted right to copy, use, and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectual property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. All customers must agree to defend, indemnify and hold Plan B Marketing, LLC harmless from any claims, suits or actions alleging that the promotional merchandise ordered by the customer violates or infringes upon any rights of any third party. The customer is solely responsible for obtaining written permission from the third party in order to use any logo, trademark, or copyright items. Plan B Marketing, LLC will not be held liable for any improper, unauthorized, or illegal use of any trademark or logo that is applied to any promotional merchandise that is purchased from our company. We are also not responsible for our client?s actions that may have misrepresented their ownership of any trademarks, copyrights, or logos.
